ISO 9000 is a set of international standards for quality management systems. The standards are designed to help organizations ensure they are meeting the needs of their customers and stakeholders while continuously improving their performance. There are seven principles of quality as per ISO 9000 that form the foundation of the standards. These principles are:
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Customer focus: Organizations must understand the needs and expectations of their customers and strive to meet or exceed those requirements.
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Leadership: Top management must demonstrate leadership and commitment to the quality management system and provide a clear vision for the organization.
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Engagement of people: All employees must be involved in the quality management system and encouraged to contribute to continuous improvement.
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Process approach: Organizations must use a process approach to design, develop, produce, and deliver products and services. This approach helps to ensure consistent results and continuous improvement.
- Continual improvement: Organizations must continuously improve their quality management system and seek out opportunities for improvement at all levels of the organization.
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Factual approach to decision-making: Organizations must make decisions based on factual information and data, rather than assumptions or subjective opinions.
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Relationship-based management: Organizations must work in partnership with their suppliers to ensure that both parties benefit from the relationship. This includes collaboration on quality management and continuous improvement.
In conclusion, the seven principles of quality as per ISO 9000 form the foundation of a strong quality management system and help organizations to continuously improve their performance. By adopting these principles, organizations can provide better products and services to their customers and stakeholders, increase efficiency, and achieve success.